Service · AI chat assistant
A chat assistant that answers your customers on your website, WhatsApp, Instagram, Facebook, email and SMS, and texts back the calls you miss, all from the information you approve. It handles the everyday questions, collects the details of each enquiry, books where it can and passes the rest to you.
The chat on the right is live. It is Realtiq's own assistant, so ask it about Realtiq, the way one of your customers would ask you.
It can book you a real call: the time, name and mobile you give for that are saved, nothing else you type is. Or ring 0495 052 154.
Think of it as the person who answers the shop window at any hour. It is not there to replace you, it is there so a customer who asks at 10 pm gets an answer at 10 pm, and you get the details in the morning.
When you can't pick up, the caller gets an SMS a moment later from your business number, asking what they need. If they reply, the assistant carries on the conversation by text: it answers, collects the details and books where it can, and your team sees the whole thread. A missed call turns into a conversation instead of a voicemail nobody listens to.
Complaints, negotiations, anything unusual and anything you haven't approved go to a person. The chatbot says it is an AI if a customer asks, and it hands over rather than guessing. That is the point: it takes the routine, you keep the conversations that need you.
One setup fee and one monthly fee, for all of the channels you choose. The proposal confirms channels, volume and integrations before we start.
Chat assistant
A$990setupA$149a month
Month to month, cancel any time. The included monthly volume is set in the proposal; if it is ever exceeded, we agree it with you first.
Integrations
Each integration is scoped and quoted separately in the proposal.
Prices in Australian dollars.
Half the setup up front and the rest when the assistant goes live. The monthly fee is paid in advance from go live.
Third party accounts and fees, such as WhatsApp Business, are set up in your name and listed in the proposal.
You tell us the questions you get, where they come from and what should happen with each one.
Your answers, prices, hours and handover rules, written in your tone and checked by you.
You try to trip it up before any customer sees it, and we adjust until you are happy.
It goes live on your channels and we review conversations with you to keep sharpening it.
Realtiq's chat assistant is A$990 setup plus A$149 a month. It covers your website chat, WhatsApp, Instagram, Facebook, email, SMS and missed-call text back, runs month to month and you can cancel any time.
No. It runs on a modern AI language model, but it is set up with your business information, your prices and your rules, and it only answers about your business. When a question falls outside that, it hands over to you.
It is instructed to answer only from the information you approve and to hand over when it does not know. We review conversations with you and tighten the answers wherever they need it.
The questions customers usually ask and your answers, your prices, hours and service area, how bookings work, and who should be alerted when a person is needed. A call covers most of it and we write the rest with you.
Yes. The same assistant can answer on your website, WhatsApp, Instagram, Facebook, email and SMS, and text back callers you miss. Accounts such as WhatsApp Business are set up in your name.
Yes. The monthly fee runs month to month and you can cancel any time.